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Practice Management

 
Managing Your Online Presence in Uncertain Times (Recorded Webinar)
Member Price: $0.00
CE Credit(s): 1
Retail Price: $69.00
Course Created on: 07/30/2020
/education/ViewCourse.aspx?id=458|75638
Description:

American Dental Association on-demand webinar
The information contained in this program was current as of Thursday, July 15, 2020.

Course Overview
This one-hour webinar was presented by PBHS, the ADA’s endorsed provider for website marketing. PBHS will help attendees develop an understanding of the changing landscape of the dental industry during these turbulent times and the importance of maintaining an online presence to connect with current and prospective patients. Attendees will learn how to correctly position their practice to effectively communicate and reassure their patients and their communities.

Speakers
Greg Sexton, Associate Director of Business Development and Marketing, PBHS
Kathryn Inman, Director of Social Media Marketing, PBHS

Disclaimer
The views of the presenter(s) do not necessarily represent the views of the American Dental Association.

Learning Objectives
• Learn how to effectively use live chat tools to expand access to care and immediately connect with patients the moment they land on your website.
• Drive engagement on social media with relevant content and utilize Search Engine Optimization (SEO) to connect with current and prospective patients.
• Understand how Pay-Per-Click (PPC) Advertising can be responsibly leveraged during the COVID-19 pandemic.

This course is free for ADA members and $69 for non-members
Non-dentists and non-members are welcome to take this course. You’ll be asked for an ADA Login when registering. Creating an account is free and does not require membership. Follow the links below to create an account.

Non-dentists
Non-dentists can create accounts
here

Non-members
Most U.S. dentists and dental students, regardless of membership status, have an ADA number, which functions as your User ID. To retrieve your ID, please visit
Forgot User ID.

Read more Read more
Updates on SBA Loans, Provider Relief Fund, Labor Issues and Congressional Action (Recorded Webinar)
Member Price: $0.00
CE Credit(s): 1
Retail Price: $69.00
Course Created on: 07/29/2020
/education/ViewCourse.aspx?id=462|76075
Description:

American Dental Association on-demand webinar
The information contained in this program was current as of Thursday, July 28, 2020.

Course Overview
In this recorded webinar, Mike Graham moderates a panel of ADA staff members as they provide updates and guidance on SBA loans, the HHS Provider Relief Fund and congressional activity on the next COVID-19 relief legislation. Labor and workforce related questions will also be answered.

Learning objectives:
• Discuss the most up to date information about SBA loan programs
• Identify updates and details on the HHS provider relief fund
• Learn about what Congress is currently negotiating on to be included in the next COVID relief package and outlook for passage

Presenters
Mike Graham, ADA SVP of Government and Public Affairs
Cathy Albrecht, ADA Senior Associate General Counsel
David Linn, ADA Legislative and Regulatory Manager
Megan Mortimer, Congressional Lobbyist for the ADA

Objectives
• Discuss evidence supporting non-restorative treatments for caries management
• Review importance for patients and clinicians of adopting non-restorative procedures
• Identify potential procedure coding and dental benefit implications

Disclaimer
The views of the presenter(s) do not necessarily represent the views of the American Dental Association.

This course is free for ADA members and $69 for non-members
Non-dentists and non-members are welcome to take this course. You’ll be asked for an ADA Login when registering. Creating an account is free and does not require membership. Follow the links below to create an account.

Non-dentists
Non-dentists can create accounts
here

Non-members
Most U.S. dentists and dental students, regardless of membership status, have an ADA number, which functions as your User ID. To retrieve your ID, please visit
Forgot User ID.

Read more Read more
How to Collect What You Produce (Guidelines for Practice Success Recorded Webinar 3)
Member Price: $0.00
CE Credit(s): 1
Retail Price: $0.00
Course Created on: 07/17/2020
/education/ViewCourse.aspx?id=452|75632
Description:

American Dental Association on-demand webinar
The information contained in this program was current as of Dec. 7, 2017 . 

Overview
Managing the financial aspects of a dental practice can be overwhelming. Dentists who manage successful practices typically don’t rely on "on the job" training: instead, they make the conscious business decision to dedicate the time and resources it takes to know what to do and the best way to do it.

Speakers
Cathy Jameson, PhD, Founder and speaker, Jameson Management and Marketing
Pamela Porembski, D.D.S., Director of ADA Council on Dental Practice

This course covers:
• Why using your own capital to finance your patients’ dentistry isn’t profitable
• How to avoid common misunderstanding when discussing financial responsibilities with patients
• Ways to help patients overcome the "fear of cost" objection to treatment

Disclaimer
The views of the presenter(s) do not necessarily represent the views of the American Dental Association.

About this series
This program is the third in a series of webinars based on content from the ADA’s Guidelines for Practice Success™ (GPS™) modules and recaps some of the information available in the GPS module on Managing Finances.

This course is free and open to all
Non-dentists and non-members are welcome to take this course. You’ll be asked for an ADA Login when registering. Creating an account is free and does not require membership. Follow the links below to create an account.

Non-dentists
Non-dentists can create accounts
here

Non-members
Most U.S. dentists and dental students, regardless of membership status, have an ADA number, which functions as your User ID. To retrieve your ID, please visit
Forgot User ID.

Read more Read more
Demystifying Marketing (Guidelines for Practice Success Recorded Webinar 4)
Member Price: $0.00
CE Credit(s): 1
Retail Price: $0.00
Course Created on: 07/17/2020
/education/ViewCourse.aspx?id=453|75633
Description:

American Dental Association on-demand webinar
The information contained in this program was current as of March 29, 2018 . 

Overview
Discover how top dentists achieve explosive marketing results. Here’s a hint: they identify and articulate what makes the practice special and use that information to inspire patient loyalty.
The ADA Council on Dental Practice presented this one-hour webinar to help take the guesswork out of marketing and show you how marketing can increase new patient inquiries, production/revenue, and profitability. The program covered top trends in online advertising and marketing, developing marketing plans and using market research.

Speakers
Wendy O’Donovan Phillips, Founder and president of Big Buzz
Pamela Porembski, D.D.S., Director of ADA Council on Dental Practice

This course will help you:
• Learn top trends in online advertising and marketing.
• Develop an advertising and marketing plan.
• Use market research to ensure differentiation and uniqueness.

Disclaimer
The views of the presenter(s) do not necessarily represent the views of the American Dental Association.

About this series
This program is sponsored by the ADA Council on Dental Practice and is fourth in a series of webinars based on content from the ADA’s Guidelines for Practice Success™ (GPS™) modules. This webinar recaps some of the information available in the GPS module on managing marketing.

This course is free and open to all
Non-dentists and non-members are welcome to take this course. You’ll be asked for an ADA Login when registering. Creating an account is free and does not require membership. Follow the links below to create an account.

Non-dentists
Non-dentists can create accounts
here

Non-members
Most U.S. dentists and dental students, regardless of membership status, have an ADA number, which functions as your User ID. To retrieve your ID, please visit
Forgot User ID.

Read more Read more
Attracting and Retaining All-Star Dental Teams (Guidelines for Practice Success Recorded Webinar 5)
Member Price: $0.00
CE Credit(s): 1
Retail Price: $0.00
Course Created on: 07/17/2020
/education/ViewCourse.aspx?id=454|75634
Description:

American Dental Association on-demand webinar
The information contained in this program was current as of June 20, 2018 . 

Overview
Your employees are your practice's highest operating cost. And they're one of the most critical components of practice success. Learn how to hire the right team member for your practice and get practical tips for creating a working environment that attracts - and keeps - quality employees. Find out why knowing how to screen and interview applicants is a vital first step in the important process of hiring quality employees.

Speakers
Debra Engelhardt Nash, Trainer, author, presenter and consultant, The Nash institute for Dental Learning & Nash Speaking and Consulting
Pamela Porembski, D.D.S., Director of ADA Council on Dental Practice

After this course, you should be able to:
• Develop a help wanted ad — and strategy — that attracts the caliber of candidates your practice — and your patients — want
• Outline the steps to follow when interviewing candidates
• Know how and when to perform growth conferences for new employees and how to determine team compensations

Disclaimer
The views of the presenter(s) do not necessarily represent the views of the American Dental Association.

About this series
This program is sponsored by the ADA Council on Dental Practice and is the fifth in a series of webinars based on content from the ADA’s Guidelines for Practice Success™ (GPS™) modules. This webinar recaps some of the information available in the GPS module on Managing the Dental Team.

This course is free and open to all
Non-dentists and non-members are welcome to take this course. You’ll be asked for an ADA Login when registering. Creating an account is free and does not require membership. Follow the links below to create an account.

Non-dentists
Non-dentists can create accounts
here

Non-members
Most U.S. dentists and dental students, regardless of membership status, have an ADA number, which functions as your User ID. To retrieve your ID, please visit
Forgot User ID.

Read more Read more
Making More Dollars and Sense through Strategic Practice Planning (Guidelines for Practice Success Recorded Webinar 6)
Member Price: $0.00
CE Credit(s): 1
Retail Price: $0.00
Course Created on: 07/17/2020
/education/ViewCourse.aspx?id=455|75635
Description:

American Dental Association on-demand webinar
The information contained in this program was current as of Nov. 8, 2018 . 

Overview
Dentists at all stages of their careers can benefit from creating an easy-to-follow strategic practice development and business plan that helps track how effective patient care and practice operations can impact the bottom line. While many dentists recognize the benefits of a plan, some worry that creating the plan + and following the plan = too much stress and frustration for the dentist and everyone on the team.That doesn’t have to be the case. This on-demand webinar will walk you through the steps of designing a plan that considers the key business and legal issues that should be considered in that plan.

Speakers
William P. Prescott, Esq., M.B.A.-Executive Program
Pamela Porembski, D.D.S., Director of ADA Council on Dental Practice

After this course, you should be able to:
• Identify the pros and cons of solo vs. group practice forms of ownership
• Use effective business, financial and operating systems to minimize stress
• Manage risks of all types associated with the profession of dentistry

Disclaimer
The views of the presenter(s) do not necessarily represent the views of the American Dental Association.

About this series
This program is sponsored by the ADA Council on Dental Practice and is the sixth in a series of webinars based on content from the ADA’s Guidelines for Practice Success™ (GPS™) modules. This webinar recaps some of the information available in the GPS module on Managing Finances.

This course is free and open to all
Non-dentists and non-members are welcome to take this course. You’ll be asked for an ADA Login when registering. Creating an account is free and does not require membership. Follow the links below to create an account.

Non-dentists
Non-dentists can create accounts
here

Non-members
Most U.S. dentists and dental students, regardless of membership status, have an ADA number, which functions as your User ID. To retrieve your ID, please visit
Forgot User ID.

Read more Read more
You Want Me to Say WHAT to a Patient?! How to Resolve Delicate Patient Situations with Tact and Diplomacy (Guidelines for Practice Success Recorded Webinar 7)
Member Price: $0.00
CE Credit(s): 1
Retail Price: $0.00
Course Created on: 07/17/2020
/education/ViewCourse.aspx?id=456|75636
Description:

American Dental Association on-demand webinar
The information contained in this program was current as of March 12, 2019 . 

Overview
Creating a system of accountability allows each team member to understand what the job is and who is responsible for making it happen. Having a collection of standards simplifies task completion, accountability and management. Primary topics for the program will include: phone calls from prospective patients, patient cancellations, no-shows, and dismissals.

Speakers
Denise Ciardello
, Entrepreneur, professional speaker, author, and cofounder of Global Team Solutions
Pamela Porembski, D.D.S., Director of ADA Council on Dental Practice

After this course, you should be able to:
• Create and foster a practice culture that’s authentic and patient-driven.
• Manage delicate conversations with patients with sensitivity and professionalism.
• Develop business and communications protocols that enhance production.

Disclaimer
The views of the presenter(s) do not necessarily represent the views of the American Dental Association.

About this series
This program is the seventh in a series of webinars based on content from the ADA’s Guidelines for Practice Success™ (GPS™) modules and recaps some of the information available in the GPS module on Managing Patients.

This course is free and open to all
Non-dentists and non-members are welcome to take this course. You’ll be asked for an ADA Login when registering. Creating an account is free and does not require membership. Follow the links below to create an account.

Non-dentists
Non-dentists can create accounts
here

Non-members
Most U.S. dentists and dental students, regardless of membership status, have an ADA number, which functions as your User ID. To retrieve your ID, please visit
Forgot User ID.

Read more Read more
Legal Updates for Dental Practitioners (Guidelines for Practice Success Recorded Webinar 8)
Member Price: $0.00
CE Credit(s): 1
Retail Price: $0.00
Course Created on: 07/17/2020
/education/ViewCourse.aspx?id=457|75637
Description:

American Dental Association on-demand webinar
The information contained in this program was current as of June 18, 2018 . 

Overview
Treatment that exceeds the standard of care may sometimes result in claims of malpractice or discipline by the state dental board. Compliance with new, and existing, regulations and guidelines can often help dentists avoid these unpleasant situations. This on-demand webinar discusses the use of comprehensive systems of documentation that may help protect the dentist. Additional topics include triggers for lawsuits and licensure problems, basic risk management principles, and privacy issues relating to the use of social media. Dr. Richard Harold also shares his list of the top 10 steps dentist can take right now to reduce their potential legal jeopardy.

Speakers
Richard S. Harold, D.M.D., J.D., Professor, Department of Comprehensive Care, Tufts University School of Dental Medicine
Pamela Porembski, D.D.S., Director of ADA Council on Dental Practice

After this course, you should be able to:
• Understand common areas of dental-legal vulnerability
• Comply with regulations and guidelines effecting dental practice
• Reduce legal risks by implementing dental practice safeguard

Disclaimer
The views of the presenter(s) do not necessarily represent the views of the American Dental Association.

About this series
This program is sponsored by the ADA Council on Dental Practice and is the final webinar of an eight-part series based on content from the ADA’s Guidelines for Practice Success™ (GPS™) modules. This webinar recaps some of the information available in the GPS module on Managing Professional Risks. That resource was a collaboration between external content authorities and the ADA's Council on Dental Practice, Council on Members Insurance and Retirement Programs, and the Council on Advocacy for Access and Prevention.

This course is free and open to all
Non-dentists and non-members are welcome to take this course. You’ll be asked for an ADA Login when registering. Creating an account is free and does not require membership. Follow the links below to create an account.

Non-dentists
Non-dentists can create accounts
here

Non-members
Most U.S. dentists and dental students, regardless of membership status, have an ADA number, which functions as your User ID. To retrieve your ID, please visit
Forgot User ID.

Read more Read more
Regulatory Compliance Got You Down? Turn Your Practice Around! (Guidelines for Practice Success Recorded Webinar 1)
Member Price: $0.00
CE Credit(s): 1
Retail Price: $0.00
Course Created on: 07/16/2020
/education/ViewCourse.aspx?id=450|75630
Description:

American Dental Association on-demand webinar
The information contained in this program was current as of Sept. 28, 2017 . 

Overview
The regulatory environment is full of ever-changing regulations that can make it difficult for dentists to ensure they’re up-to-date on, and in compliance with, the many regulations that need to be followed in the practice. This presentation offers participants a better understanding of various federal guidelines that help protect patients, members of the dental team, the practice, and their own license to practice. Featured topics include need-to-know requirements from OSHA, HIPAA, plus the latest guidelines on infection prevention and control.

Speakers
Olivia Wann, R.D.A., J.D.
Pamela Porembski, D.D.S., Director of ADA Council on Dental Practice

After this course, you should be able to:
• Understand how violations may occur in the dental practices and gain tips for preventing them
• Conduct a risk assessment that meets the minimum expectations for safe care in a dental practice
• Assess the practice’s compliance with HIPAA’s Privacy Rule

Disclaimer
The views of the presenter(s) do not necessarily represent the views of the American Dental Association.

About this series
This program is sponsored by the ADA Council on Dental Practice and is the first in an eight webinar series based on content from the ADA’s Guidelines for Practice Success™ (GPS™) modules. This program recaps some of the information available in the GPS module on Managing the Regulatory Environment.

This course is free and open to all
Non-dentists and non-members are welcome to take this course. You’ll be asked for an ADA Login when registering. Creating an account is free and does not require membership. Follow the links below to create an account.

Non-dentists
Non-dentists can create accounts
here

Non-members
Most U.S. dentists and dental students, regardless of membership status, have an ADA number, which functions as your User ID. To retrieve your ID, please visit
Forgot User ID.

Read more Read more
Is Your Practice Exceeding Patient Expectations? How to Manage Patients for Success (Guidelines for Practice Success Recorded Webinar 2)
Member Price: $0.00
CE Credit(s): 1
Retail Price: $0.00
Course Created on: 07/16/2020
/education/ViewCourse.aspx?id=451|75631
Description:

American Dental Association on-demand webinar
The information contained in this program was current as of Oct. 26, 2017 . 

Overview
The successful management of every patient relationship requires every member of the dental team to be empowered to provide the best service possible with each patient and every time.
Each patient interaction — whether it's making the initial appointment, reviewing treatment costs, or handling failed appointments — offers the opportunity to strengthen the patient’s relationship to your practice. How effectively are you and your team engaging with patients? Are there ways you and your team can improve the patient experience?
This one-hour presentation offers participants practical tips for evaluating the patient management systems within the practice and suggestions on ways everyone in the practice can exceed patients’ expectations.

Speakers
William A. van Dyk, D.D.S.
Pamela Porembski, D.D.S., Director of ADA Council on Dental Practice

After this course, you should be able to:
• Recognize how proper patient management procedures can make the practice a happier place — for patients and for the dentist and the team
• Implement techniques and protocols to enhance patient care
• Motivate everyone on the team to improve patient management and enhance the patient experience

Disclaimer
The views of the presenter(s) do not necessarily represent the views of the American Dental Association.

About this series
This program is the second in a series of webinars based on content from the ADA’s Guidelines for Practice Success™ (GPS™) modules and recaps some of the information available in the GPS module on Managing Patients.

This course is free and open to all
Non-dentists and non-members are welcome to take this course. You’ll be asked for an ADA Login when registering. Creating an account is free and does not require membership. Follow the links below to create an account.

Non-dentists
Non-dentists can create accounts
here

Non-members
Most U.S. dentists and dental students, regardless of membership status, have an ADA number, which functions as your User ID. To retrieve your ID, please visit
Forgot User ID.

Read more Read more
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