Patient engagement through web-based patient health portals
(PHP) can offer important benefits to patients and provider organizations by
improving both quality and access to care. The authors studied the most
relevant, patient-identified, oral health information available in the PHP to
inform their assessment of patient-centered care. The authors distributed a
17-question, paper-based survey to patients aged 18 through 80 years in the
waiting rooms of 8 dental centers in Wisconsin. Descriptive statistics, along
with differences in percentages by sex, age group, and metropolitan status were
reported using the c2 and Wilcoxon rank sum test.
Key Words. Patient-centered care; electronic health records; patient portals;
surveys and questionnaires; oral health.