Denise Williams-Jones, RDA, is a Customer Service Consultant, Speaker, Founder, and Owner of Next Level to Success (https://www.nextleveltosuccess.net/). She started in the dental field in 1995, working in some of the top dental offices in Southern California, with roles including chairside assistant, inventory and supply manager, team trainer, scheduling coordinator, financial coordinator, marketing liaison, community outreach, and front office lead. Denise is currently a consultant for the American Dental Association as part of the Dental Team Hub Advisory Group for Practice Management. She is a member of the Crown Council, Speaking Consulting Network, and has designed continuing education courses for the American Dental Association. She is a graduate of the Scheduling Institute and ToPs Institute, two highly respected training programs. She holds several certifications in Phone Training, Maximizing Patient Flow, Treatment Case Acceptance, and Delivering Exceptional Customer Service with regard to all things patient care. Denise has a passion and commitment to customer service. She is a born leader who pays attention to detail, is committed to an organized yet friendly environment, and has a track record of noticeable performance growth with the practices she has worked with. Over 27 years of real-life experience in using proven techniques have taken practices to the Next Level of Success. If you need further assistance in protecting your joy, please reach out and let her help you and your team.