Patient engagement through web-based patient health portals
(PHP) can offer important benefits to patients and provider organizations by
improving both quality and access to care. The authors studied the most
relevant, patient-identified, oral health information available in the PHP to
inform their assessment of patient-centered care. The authors distributed a
17-question, paper-based survey to patients aged 18 through 80 years in the
waiting rooms of 8 dental centers in Wisconsin. Descriptive statistics, along
with differences in percentages by sex, age group, and metropolitan status were
reported using the c2 and Wilcoxon rank sum test.
Key Words: Patient-centered care; electronic health records; patient portals;
surveys and questionnaires; oral health.