New Return Policy

How can I return a product?

If you’re not satisfied with your purchase, you may return it for a refund, replacement, or an exchange. For a full refund or credit, please return items in the original packaging. Include customer name, order number and reason for return. Return shipments must be sent with a signature required. Original shipping and handling charges will not be refunded.

Return eligible merchandise to:
PBD, Inc.
c/o American Dental Association
905 Carlow Dr.
Unit B
Bolingbrook, IL 60490

Personalized items and opened CD-ROMs are non-refundable. If your personalized items include any incorrect information, please contact our Member Service Advisors.

Contact our Member Service Advisors at 800.947.4746 weekdays, 7 a.m. to 6 p.m. CT, if you have any questions.

How do I report a missing or damaged item?
If an item arrives to you damaged, please contact our Member Services Advisors immediately. Our Member Service Advisors can also assist you with any missing or damaged items.

Contact our Member Service Advisors at 800.947.4746 weekdays, 7 a.m. to 6 p.m. CT.