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Conquering the Conflict: Ending the War between the Front and the Back
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Have you ever wondered why the members of your team just don’t understand why you do things the way you do? Does your team experience the typical war between the front office and the back office? The speaker will examine the communication and procedural conflicts that occur in practices and discuss strategies for creating a seamless customer service experience for patients. Gain clear-cut methods to help your team members understand each other’s roles and improve cooperation.

After this course, you will be able to:

  • Implement methods to enhance communication between the business and clinical team members

  • Understand what causes communication breakdowns between the business and clinical team


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