Description:
American Dental Association on-demand webinar
The information contained
in this program was current as of Oct. 26, 2017
.
Overview
The successful management of every patient
relationship requires every member of the dental team to be empowered to provide
the best service possible with each patient and every time.
Each patient
interaction — whether it's making the initial appointment, reviewing treatment
costs, or handling failed appointments — offers the opportunity to strengthen
the patient’s relationship to your practice. How effectively are you and your
team engaging with patients? Are there ways you and your team can improve the
patient experience?
This one-hour presentation offers participants practical tips for evaluating the patient management systems
within the practice and suggestions on ways everyone in the practice
can exceed patients’ expectations.
Speakers
William A. van Dyk, D.D.S.
Pamela
Porembski, D.D.S., Director of ADA Council on Dental
Practice
After this course, you should be able
to:
• Recognize
how proper patient management procedures can make the practice a happier place —
for patients and for the dentist and the team
• Implement techniques and
protocols to enhance patient care
• Motivate everyone on the team to improve patient
management and enhance the patient experience
Disclaimer
The views of the presenter(s) do not
necessarily represent the views of the American Dental
Association.
About this series
This program is the second
in a series of webinars based on content from the ADA’s Guidelines for Practice
Success™ (GPS™)
modules and recaps some of the information available
in the GPS module on Managing
Patients.
