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Is Your Practice Exceeding Patient Expectations? How to Manage Patients for Success (Guidelines for Practice Success Recorded Webinar 2)
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American Dental Association on-demand webinar
The information contained in this program was current as of Oct. 26, 2017 . 

The successful management of every patient relationship requires every member of the dental team to be empowered to provide the best service possible with each patient and every time.
Each patient interaction — whether it's making the initial appointment, reviewing treatment costs, or handling failed appointments — offers the opportunity to strengthen the patient’s relationship to your practice. How effectively are you and your team engaging with patients? Are there ways you and your team can improve the patient experience?
This one-hour presentation offers participants practical tips for evaluating the patient management systems within the practice and suggestions on ways everyone in the practice can exceed patients’ expectations.

William A. van Dyk, D.D.S.
Pamela Porembski, D.D.S., Director of ADA Council on Dental Practice

After this course, you should be able to:
• Recognize how proper patient management procedures can make the practice a happier place — for patients and for the dentist and the team
• Implement techniques and protocols to enhance patient care
• Motivate everyone on the team to improve patient management and enhance the patient experience

The views of the presenter(s) do not necessarily represent the views of the American Dental Association.

About this series
This program is the second in a series of webinars based on content from the ADA’s Guidelines for Practice Success™ (GPS™) modules and recaps some of the information available in the GPS module on Managing Patients.

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More from the ADA:

Additional online resources available through the Guidelines for Practice Success series include modules on Managing Marketing, Managing the Dental Team, Managing the Regulatory Environment and Managing Patients. Each resource is available free online to members and print editions may be ordered through the ADA Catalog.

Questions about this archived webinar or the ADA’s Guidelines for Practice Success can be emailed to the ADA Council on Dental Practice at