American Dental Association on-demand webinar
The information contained
in this program was current as of March 12, 2019
Creating a system of
accountability allows each team member to understand
what the job is and who is responsible for making it happen. Having
a collection of standards simplifies task completion, accountability and management. Primary topics
for the program will include: phone calls from prospective patients, patient
cancellations, no-shows, and dismissals.
Denise Ciardello, Entrepreneur,
professional speaker, author, and cofounder of Global Team
Porembski, D.D.S., Director of ADA Council on Dental
course, you should be able to:
and foster a practice culture that’s authentic and patient-driven.
delicate conversations with patients with sensitivity and professionalism.
• Develop business
and communications protocols that enhance production.
The views of the presenter(s) do not
necessarily represent the views of the American Dental
This program is the seventh in a series of
webinars based on content from the ADA’s Guidelines for
Practice Success™ (GPS™) modules and recaps some of the
information available in the GPS module on Managing