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You Want Me to Say WHAT to a Patient?! How to Resolve Delicate Patient Situations with Tact and Diplomacy (Guidelines for Practice Success Recorded Webinar 7)
CE Credit(s):
1
Member Price:
$0.00
Retail Price:
$69.00
Description
Open Tabs
Description:

American Dental Association on-demand webinar
The information contained in this program was current as of March 12, 2019 . 

Overview
Creating a system of accountability allows each team member to understand what the job is and who is responsible for making it happen. Having a collection of standards simplifies task completion, accountability and management. Primary topics for the program will include: phone calls from prospective patients, patient cancellations, no-shows, and dismissals.

Speakers
Denise Ciardello
, Entrepreneur, professional speaker, author, and cofounder of Global Team Solutions
Pamela Porembski, D.D.S., Director of ADA Council on Dental Practice

After this course, you should be able to:
• Create and foster a practice culture that’s authentic and patient-driven.
• Manage delicate conversations with patients with sensitivity and professionalism.
• Develop business and communications protocols that enhance production.

Disclaimer
The views of the presenter(s) do not necessarily represent the views of the American Dental Association.

About this series
This program is the seventh in a series of webinars based on content from the ADA’s Guidelines for Practice Success™ (GPS™) modules and recaps some of the information available in the GPS module on Managing Patients.

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Respiratory Protection in the Era of COVID-19 (Recorded Webinar)

COVID-19 Response — CDC Guidance for Dental Settings (Recorded Webinar)

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Calculate the Cash Burn Rate of Your Dental Practice and Extend the Number of Days You Have Money Left in the COVID-19 Crisis (Recorded Webinar)

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More from the ADA:

Additional online resources available through the Guidelines for Practice Success series include modules on Managing Marketing, Managing the Dental Team, Managing the Regulatory Environment and Managing Patients. Each resource is available free online to members and print editions may be ordered through the ADA Catalog.

Questions about this archived webinar or the ADA’s Guidelines for Practice Success can be emailed to the ADA Council on Dental Practice at dentalpractice@ada.org.