Description:
American Dental Association on-demand webinar
The information contained
in this program was current as of March 12, 2019
.
Overview
Creating a system of
accountability allows each team member to understand
what the job is and who is responsible for making it happen. Having
a collection of standards simplifies task completion, accountability and management. Primary topics
for the program will include: phone calls from prospective patients, patient
cancellations, no-shows, and dismissals.
Speakers
Denise Ciardello, Entrepreneur,
professional speaker, author, and cofounder of Global Team
Solutions
Pamela
Porembski, D.D.S., Director of ADA Council on Dental
Practice
After this
course, you should be able to:
• Create
and foster a practice culture that’s authentic and patient-driven.
• Manage
delicate conversations with patients with sensitivity and professionalism.
• Develop business
and communications protocols that enhance production.
Disclaimer
The views of the presenter(s) do not
necessarily represent the views of the American Dental
Association.
About
this series
This program is the seventh in a series of
webinars based on content from the ADA’s Guidelines for
Practice Success™ (GPS™) modules and recaps some of the
information available in the GPS module on Managing
Patients.
