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Responding to a pandemic: development of the Carolina Dentistry Virtual Oral Health Care Helpline (November 2020 Article 1)
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JADA November 2020

Background. A virtual oral health care help line was established to provide consultation and triage for people with dental questions and concerns. Its goal during a pandemic was to keep patients from seeking unnecessary in-person care from emergency departments and urgent care clinics, especially when dental practices were closed or limited to providing essential urgent and emergency oral health care.

Key Words. Teledentistry; dental education; access to care; disease outbreaks; public health/community dentistry; pandemic.

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