Your Practice Through Your Patients' Eyes
- CE Credit(s):
-
1
- Member Price:
-
$49.00
- Retail Price:
-
$69.00
Click here to save to Wish List.
Click here to remove from Wish List.
Description:
This is a course originally presented at
the ADA 2020 Virtual Connect Conference.
Overview
Do you really know your patients? Do they
know you? In the life cycle of a patient,
it’s not just about how many clicks in the computer
or how many restorations you have done. What it is
about is how many real conversations you have had, the personal care and
the customized touch. Let’s take customer service to a whole new level by learning
who your target audience is, what they expect and what
they see. A patient’s positive perception is your success. It’s time to put on different
glasses and see things in a new perspective!
Presenter:
Laci Phillips, Speaker/Coach, Practice
Dynamics
Learning objectives:
• Discover your office in a new
prospective, both external and internal views
• Learn which reports to run to
find out if your target audience is who you thought they would be
• Gain insights from a patient’s perspective, what do they
see and hear