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Communicating with Patients When Things Go Wrong in Dentistry (Recorded Webinar)
CE Credit(s):
1
Member Price:
$0.00
Retail Price:
$0.00
Description
Open Tabs
Description:
 American Dental Association on-demand webinar
The information contained in this program was current as of January 2022.

Course Overview
Few challenges strike as much fear in a dentist’s heart as the need to talk to one of their patients who has been harmed by their dental care. Join the webinar and hear national experts share best practices for communicating with patients who have been harmed by their dental care and describe how these skills reinforce the key behaviors needed to support patients and drive learning in dentistry.

By the conclusion of this webinar, attendees will be able to:
• Identify 3 steps they can take today to enhance a culture of patient safety in their practice
• Explain 3 reasons why transparency is essential to a culture of safety
• Describe the critical communication skills required to respond effectively when patients are harmed by their dental care.

Presented by the ADA’s Council on Advocacy for Access and Prevention (CAAP).

Facilitators:
Julie Morath, RN, MS, CPPS
Thomas H. Gallagher, MD

Disclaimer
The views of the presenter(s) do not necessarily represent the views of the American Dental Association.

This course is free and open to all
Non-dentists and non-members are welcome to take this course. You’ll be asked for an ADA Login when registering. Creating an account is free and does not require membership. Follow the links below to create an account.

Non-dentists
Non-dentists can create accounts
here

Non-members
Most U.S. dentists and dental students, regardless of membership status, have an ADA number, which functions as your User ID. To retrieve your ID, please visit
Forgot User ID.

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