Learning Objectives
•Understand the importance of the strategic plan, specifically around its execution, roles of staff and leadership as well as setting performance measures
• Identifying members’ frustration and making systemic corrections to eliminate or greatly reduce phone calls and emails into the office
• Understand the importance of Standard Operating Procedures and applicability to an association
• Why functional governance is important to the success of the organization
• Understand why outsourcing is important to any organization to function and effectively compete while increasing member value

Abstract
This course covers the five basic elements of establishing efficient operations including tips for a functional strategic plan, how to optimize office resources, an overview of standard operating procedures, elements of a functional governance model and the benefits of outsourcing.  Attendees will understand how to implement each of these elements along with the importance of establishing efficient operations.

Outline
1. Functional Strategic Plan
    a. Performance Measures 
    b. Annual Plan of Work
2. Optimized Office Resources
    a. Questions
    b. Solutions
3. Standard Operating Procedures
    a. Value
    b. Sample process map
    c. Elements of a good SOP
4. Functional Governance Model
5. Outsourcing
    a. Benefits
    b. Area of Opportunity
    c. How to
    d. ADA Benefits